Does your business need a call center?
Company Name
Company Website
Full Name
Position/Job Title
Contact Phone
E-mail
Call Type
-- Select --
Incoming
Outgoing
All
Inbound Calls
Expected Number of Calls per Month
Average Handling Time of the Call (AHT), minutes
АНТ - Average Handling Time
(Service Level)
What % of calls should be answered within the first ** seconds of operator response (recommended 80/20)
% of lost calls from all incoming (Abandon Rate)
Outbound Calling
Number of Contacts in the Database per Month
Expected % of Reached Calls (database relevance)
Number of Call Attempts
Average Call Handling Time (AHT), minutes
АНТ - Average Handling Time
What topics will operators consult on?
Project Duration
-- Select --
Permanent
Temporary
Seasonal
If different areas have different schedules, please specify for each
Desired Project Start Date
Operator Language Requirements
Operator Requirements
Additional Requirements/Wishes
Bots
-- Select --
Yes
No
Bots
Voice Bots
Chat Bots
Bot Language
Number of Requests per Month
Integration Needed with Your Systems
Average Bot Dialogue Time (AHT), minutes
АНТ - Average Handling Time
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